Refund Policy

Bellamour London (Denbakservices) — UK Return Conditions, Business Disclosures & Statutory Withdrawal Rights | Last Updated: September 2026

At Bellamour London (accessible via bellamour-london.com and operated by Denbakservices), your satisfaction is important to us. This policy outlines the conditions for returns, refunds, order modifications, and statutory withdrawal rights in accordance with United Kingdom consumer protection legislation. Our order delivery and fulfillment services are tailored exclusively for customers within the United Kingdom.

Return Policy Overview

1. Return Eligibility & Product Conditions

Yes, returns are accepted! If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order. To qualify for a return, the following criteria must be met:

• Original Packaging & Tags: The product must include all original labels, tags, accessories, packaging, and components.
• Handling & Condition: The item must show only normal handling. Items damaged through misuse, improper care, washing, or alteration will not be accepted.
• Hygiene Exemptions: Products that fall under health and hygiene protection regulations (e.g., lingerie, shapewear, earrings, and beauty tools) must be unopened, unused, and remain in their original sealed packaging to be eligible for return.
• Damaged or Defective Deliveries: Any item arriving damaged or defective must be reported to customer support within 48 hours of delivery, including clear photo evidence.
• Restocking Fees: We do not charge any restocking fees (£0.00 GBP).
• Right of Rejection: Bellamour London reserves the right to reject any return if we reasonably suspect the item has been worn, washed, damaged, or returned incomplete beyond inspection.

2. How to Start a Return

If your order meets the eligibility criteria listed above, please follow these steps to process your return:

After reviewing your request, our support team will email you official return instructions and the central UK warehouse address. Return shipping costs are the responsibility of the customer. We strongly recommend using a trackable shipping service and providing proof of postage once shipped to help us process your return faster.

3. Statutory Right of Withdrawal & Orders in Transit

Statutory Right of Withdrawal (UK Consumer Protections): United Kingdom consumers have the legal right to withdraw from a purchase within 14 days of delivery without giving a reason, provided the product has not been used, packaging is intact, and the item does not fall into a hygiene-excluded category.

Orders in Transit & Automated Fulfillment: To keep prices competitive, our products ship directly from international distribution facilities. Because our fulfillment system is automated, orders enter immediate processing and cannot be cancelled once processed or shipped. If your parcel is already in transit, you must wait to receive the delivery and then follow our standard return process.

4. Refund Processing & Timelines

Once your return is delivered to our central UK warehouse, it will be inspected within 7 business days. Approved refunds (excluding initial shipping fees) will be processed within 14 days of inspection back to the original payment method used at purchase. Bank and card provider processing times may add an additional 1–3 business days for funds to settle in your account.

5. Service Region Restriction

Bellamour London operates exclusively within the United Kingdom. All customer support, order fulfillment, and return routing are optimized strictly for UK residential deliveries.